1) Introduction
This policy explains how we collect, use, share, and protect your data when you use the 965play website, make purchases, or contact us.
2) The Data We Collect
We may collect the following data based on your use of the website:
- Account Information: Name, phone number, email address, and login credentials.
- Order and Delivery Information: Address, order details, invoices, and delivery notes.
- Payment Information: Payments are processed through authorized payment gateways/providers. We do not typically store full card details.
- Support Data: Your correspondence with us and any attachments you provide (photos/videos) when requesting support or warranty service.
- Technical Specifications: IP address, device type, browser, pages visited, and cookie data for operational and analytical purposes.
3) How We Use Your Data
- Order fulfillment, delivery, and after-sales service.
- To contact you regarding your order, support, or inquiries.
- Verification, fraud prevention, and protection of accounts and transactions.
- Website Optimization, User Experience, and Performance Analytics.
- We will send marketing messages only if you consent to them or as permitted by law, and you may unsubscribe at any time.
4) Cookies, Pixels, and Ad Tracking
We may use cookies and similar tracking technologies such as Tracking Pixels Analytics tools to enable website features (such as the shopping cart and checkout), measure performance, improve the user experience, and enhance the effectiveness of marketing campaigns (including Retargeting).
This may include the collection or sharing of limited data—such as pages visited and interactions like viewing a product oradding to the cart, or completing a purchase, as well as technical data (such as device type, browser, and cookie identifiers), with analytics and advertising service providers (such as advertising and analytics platforms) in accordance with our settings and their policies.
We may also use Server-side measurement To securely transmit certain measurement events in order to improve the accuracy of reports and reduce fraud.
Your options: You can control cookies through your browser settings. You can also manage your ad preferences through your service providers' settings (such as the ad settings in your accounts on advertising platforms).
5) Sharing Data with Third Parties
We may share limited data, as needed, with trusted third parties, such as:
- Delivery/logistics companies to handle the delivery.
- Payment gateways/providers for processing payments or refunds.
- Technology service providers (hosting, security, analytics, messaging services) for operating and optimizing the website.
- Government agencies, upon receipt of a formal request or to comply with regulations.
We share data only to the extent necessary and for legitimate purposes related to providing the service.
6) Data Protection
We take reasonable organizational and technical measures to protect your data from unauthorized access, loss, or misuse. However, no online system can guarantee 100% security.
7) Data Retention Period
We retain your data for as long as necessary to fulfill orders, provide support, and comply with legal, accounting, and operational obligations; we then delete or anonymize it when there is no longer a legitimate need to retain it.
8) Your Rights and Options
- Update your account information through your account or by contacting us.
- Request access, correction, or deletion within the limits permitted by law and operational obligations.
- You can unsubscribe from marketing emails at any time.
9) Third-Party Links
This website may contain links to other services or websites. We are not responsible for the privacy practices of those websites, and we recommend that you review their policies.
10) Policy Updates
We may update this policy from time to time by posting the updated version on this page. Your continued use of the site constitutes your acceptance of the updates.
11) Communication
Email: info@new.965play.com
WhatsApp: +96597020700
